Support

Frequently asked questions.

Every answer links to the page that documents it — nothing here is claimed that you can’t check.

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Frequently asked questions.

Are these products for human or veterinary use?

How does batch verification work?

Do you ship outside the United Kingdom?

Why do products show “Not yet available to order”?

What documentation comes with a product?

How do I check the status of an order?

What is your returns policy?