Order tracking
Where is my order?
Your order number and the email you used at checkout. No account, no password, and no waiting for a reply.
Cannot find the order number? Tell us the email you ordered with and we will find it.
Have an account? See your full order history
Looking for a batch’s laboratory documents instead? Verify a batch
What you will see
Every stage an order moves through
Received
Payment authorised and the order is with us.
Preparing
Picked against a specific batch, which is recorded against your order.
Dispatched
Handed to the carrier, with tracking sent to your email.
Delivered
Signed for. Your batch documentation stays reachable indefinitely.
This is the sequence, not a live order. Enter your details to see where yours has actually reached.